Shipping * Returns * Warranty Information
TerraKoat International offers free delivery to any accessible address in the Continental United States. Orders typically ship within 2 business days. We also offer free same day local delivery on orders valued over $200 to Santa Rosa CA, Petaluma CA, Windsor, CA Cotati CA, Pengrove CA & Sebastopol CA. Only orders valued over $200 placed on the TerraKoat.com website qualify for free same day delivery. After you have placed your order email your order number to DeliverToday@TerraKoat.com You will receive an email confirmation once your order has left our facility. We are committed to getting your order delivered as scheduled. We will make every effort to get your order to you the same day it was ordered. Keep in mind that free same day delivery is not a guaranteed service.
About Our Return Policy
At TerraKoat International we believe nothing is more important then quality assurance. Our unparalleled commitment and dedication to assuring every product meets or exceeds it's intended purpose is what sets us apart from our competitors. By maintaining strict chain of custody records we know beyond a shadow of a doubt that every TerraKoat International product that leaves our facility will out perform any other product in its class. Product failures at TerraKoat International are virtually non-existent. You read that correctly. We have never had a single product fail ever!! Our commitment to quality is what dictates our return policy. Once a product leaves our facility the chain of custody is broken. Accepting returns would mean we could no longer say with 100% certainty that the contents of a product meets out strict quality standards. We ask that you double check your measurements and calculations to make sure you are ordering the correct amount you need as we once an order has been put into production it can not be canceled or returned. All sales are final.
As noted on the ordering page making a purchase from this website stands as an acknowledgment that you have read, understand and agree with the return policy noted above. The terms of the Terrakoat International return policy noted on this page overrides any and all other documents regarding any purchase or intent to purchase products from TerraKost International. This includes but is not limited to terms noted on customer provided purchase orders or other customer provided terms and conditions related to orders placed on this website. In special circumstances a return or cancellation may be accepted. Eligibility to receive a credit for future purchases us at the sole discretion of TerraKoat international.
TerraKoat International warrants this product to be free from defects. TerraKoat International cannot guarantee final results as it has no control over surface and sub-surface preparation and product application.Where permitted by law, TerraKoat International makes no other warranties with respect to this product, express or implied, including without limitation the implied warranties of merchantability or fitness for particular purpose. The purchaser shall be responsible to orchestrate their own tests to determine the suitability of this product for their particular purpose. TerraKoat International’s liability shall be limited in all events to supplying sufficient product to re-treat the specific areas to which product proven to be defective has been applied. Acceptance and use of this product absolves TerraKoat International from any other liability, from any and all sources, including liability for incidental, consequential or resultant damages whether due to breach of warranty, negligence or strict liability. This warranty may not be modified or extended by representatives of TerraKoat International, its distributors or dealers, independent contractors, clients or end-users of any kind.